Privacy Policy

Vestorra is a trading name of Bath & West Mortgages Ltd.

Bath & West Mortgages Ltd, registration number 13375059. Registered and trading address at 9 Fairfield Close, Frome, Somerset, BA11 2JF. Bath & West Mortgages Ltd is registered with the Data Protection Act 1998 registration no. ZB063576 and is authorised and regulated by the Financial Conduct Authority under firm reference number 969461.

*not all forms of mortgage are regulated by the financial conduct authority

We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.

Information We Collect

• Personal details such as your name, email address, phone number, and information about your financial circumstances.
• Information provided through online forms, calls, or emails when you enquire about our services.
• Technical information such as IP addresses, browser type, and website usage data (via cookies or analytics tools).

How We Use Your Information

We use your data to:

• Provide mortgage and protection advice tailored to your circumstances.
• Communicate with you regarding enquiries, applications, and services.
• Meet legal, regulatory, and compliance requirements.
• Improve our website, services, and client experience.

We will never sell your data to third parties. We may share information with trusted third parties (e.g. lenders, protection providers, credit agencies, solicitors) only where necessary to provide you with our services.

Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request corrections to inaccurate or incomplete data.
• Request that we delete your data, subject to regulatory requirements.
• Withdraw consent to marketing at any time.

To exercise these rights, please contact us using the details provided below.

Contact Us

If you have any questions about how we handle your data, please contact:
Bath & West Mortgages Ltd
Email: hello@bath-mortgages.co.uk
Phone: 07305 035933

Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page.